Shipping and Delivery Policy

1. Introduction

BAGUVIX TECHNOLOGIES PRIVATE LIMITED ("TreatyPay") primarily provides digital payment processing services. This Shipping and Delivery Policy outlines the delivery methods for our services and physical products (where applicable), including digital service activation, hardware delivery, and support materials.

2. Types of Products and Services

2.1 Digital Services (Primary Offerings)

• Payment processing platform access
• API keys and integration tools
• Dashboard and reporting services
• Mobile application access
• Digital documentation and guides
• Software updates and patches

2.2 Physical Products (Where Applicable)

• Payment terminals and POS devices
• Card readers and mobile dongles
• QR code standees and stickers
• Marketing materials and documentation
• Hardware accessories and cables
• Branded merchandise (promotional items)

3. Digital Service Delivery

3.1 Account Activation and Setup

Digital services are delivered instantly upon successful verification:

• Immediate Access: Platform dashboard and basic features
• API Credentials: Generated within 24 hours of account approval
• Integration Support: Technical documentation provided immediately
• Test Environment: Available for immediate testing and development

3.2 Service Activation Timeline

Service Type	Activation Time	Requirements
Basic Dashboard Access	Immediate	Email verification
Test Payment Processing	Within 2 hours	Basic KYC completion
Live Payment Processing	24-48 hours	Full KYC and bank verification
Advanced Features	2-3 business days	Business verification and approval

4. Physical Product Shipping

4.1 Shipping Zones and Coverage

Domestic Shipping (India):

• Metro Cities: Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad
• Tier 1 Cities: All state capitals and major commercial centers
• Tier 2/3 Cities: District headquarters and smaller towns
• Rural Areas: Limited coverage through courier partners

4.2 Shipping Methods and Timelines

Shipping Method	Delivery Time	Coverage	Cost
Standard Delivery	5-7 business days	Pan India	Free above ₹500
Express Delivery	2-3 business days	Major cities	₹99
Same Day Delivery	Same day	Bangalore, Mumbai, Delhi	₹199

5. Order Processing and Fulfillment

5.1 Order Processing Timeline

• Order Confirmation: Immediate email confirmation upon order placement
• Inventory Check: Within 2 hours of order placement
• Packaging: 1-2 business days for standard items
• Dispatch: Orders dispatched within 2-3 business days
• Tracking: Tracking information provided within 24 hours of dispatch

5.2 Special Handling

Certain products may require special handling:

• High-Value Items: Additional verification and insurance
• Bulk Orders: 5-7 business days processing time
• Custom Configurations: 7-10 business days for setup and testing
• Branded Merchandise: 10-15 business days for customization

6. Delivery Terms and Conditions

6.1 Delivery Address

• Accurate and complete delivery address must be provided
• PO Box delivery not available for hardware items
• Recipient must be available during delivery hours
• Valid contact number required for delivery coordination

6.2 Delivery Attempts

• First Attempt: Standard delivery during business hours
• Second Attempt: Rescheduled based on customer preference
• Third Attempt: Final delivery attempt before return
• Failed Delivery: Package returned to warehouse after 3 failed attempts

7. International Shipping

Currently, TreatyPay primarily serves the Indian market. International shipping is available on a case-by-case basis for:

• Large enterprise customers
• Strategic business partnerships
• Special project requirements
• Documentation and marketing materials

International shipping costs, customs duties, and delivery timelines vary by destination and will be communicated separately.

8. Tracking and Updates

8.1 Tracking Information

• SMS and email notifications at each delivery milestone
• Real-time tracking through courier partner websites
• TreatyPay dashboard integration for order status
• Customer support assistance for tracking queries

8.2 Delivery Notifications

• Dispatch Notification: When order leaves our warehouse
• In-Transit Updates: Regular updates during shipping
• Out for Delivery: Final mile delivery notification
• Delivery Confirmation: Confirmation once delivered

9. Shipping Charges and Policies

9.1 Shipping Costs

• Free Shipping: Orders above ₹500 (standard delivery)
• Standard Shipping: ₹50 for orders below ₹500
• Express Shipping: ₹99 (regardless of order value)
• Same Day Delivery: ₹199 (where available)
• Bulk Orders: Negotiable shipping rates for large quantities

9.2 Shipping Insurance

• All shipments automatically insured up to ₹5,000
• Additional insurance available for high-value items
• Insurance claims processed within 15 business days
• Proof of damage or loss required for claims

10. Delivery Issues and Resolution

10.1 Common Delivery Issues

• Damaged Package: Report within 24 hours of delivery
• Missing Items: Verify contents immediately upon delivery
• Wrong Address Delivery: Contact support immediately
• Delayed Delivery: Automatic compensation for significant delays

10.2 Resolution Process

• Immediate Reporting: Report issues within 48 hours
• Investigation: Courier partner investigation initiated
• Resolution: Replacement or refund within 7-10 business days
• Compensation: Additional compensation for significant inconvenience

11. Returns and Exchanges

For detailed information about returns and exchanges, please refer to our Return and Cancellation Policy. Key points include:

• 30-day return window for physical products
• Free return pickup for defective items
• Original packaging required for returns
• Refund or replacement options available

12. Force Majeure and Service Disruptions

Delivery timelines may be affected by circumstances beyond our control:

• Natural disasters and extreme weather conditions
• Government restrictions and lockdowns
• Transportation strikes and service disruptions
• International trade restrictions and customs delays
• Technical failures in logistics networks

13. Environmental Responsibility

TreatyPay is committed to environmental sustainability:

• Eco-friendly packaging materials where possible
• Consolidated shipping to reduce carbon footprint
• Digital documentation to minimize paper usage
• Partnership with environmentally conscious courier services
• Recycling programs for returned electronic items

14. Customer Responsibilities

Customers are responsible for:

• Providing accurate delivery information
• Being available during delivery windows
• Inspecting packages upon delivery
• Reporting issues promptly
• Cooperating with delivery personnel
• Following return procedures correctly

15. Policy Updates

This shipping and delivery policy may be updated periodically. Changes will be communicated through:

• Email notifications to active customers
• Website announcements and updates
• Dashboard notifications for registered users
• Social media and communication channels

16. Contact Information

For shipping and delivery related queries:

Last updated: May 10, 2025